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1xjet FAQ – Common Questions & Detailed Answers

1xjethas answers to all your questions — from accounts and bonuses to payments, security, and live betting. Search for a question or filter by category.

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7+
FAQ Section
24/7
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৳300
Minimum Deposit
30m
Average Withdrawal Time

What would you like to know?

The sections below cover all the key information about 1xjet.

🔐
Account & Security

Everything you need to know about KYC verification, profile updates, password resets, and two-factor security is covered in this section.

💰
Payments & Balance

Find everything you need to know about depositing and withdrawing via bKash, Nagad, and Rocket — including rules, processing times, and how to resolve transaction issues.

🎁
Bonuses & Promotions

Find out everything about welcome bonuses, cashback, reload offers, and wagering requirements.

🏏
Sports Betting

Learn about markets, Live Betting, live scores, and in-play betting rules across a range of sports.

🎰
Games & Casino

Explore the variety of slots, Live Casino, table games, and instant games — and learn how to play them.

🛡️
Responsible Gaming

Deposit limits, self-exclusion, cooling-off periods, and tools for healthy betting habits — all available here.

All Questions & Answers

Search for a specific question or filter by category.

Responsible Gaming
1xjetoffers several security tools that you can activate directly from your account settings.

Deposit Limit: Set your own daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, but increasing it takes 24 to 72 hours — this is intentional.

Loss Limit: Set a loss threshold in advance — once you reach it within a given period, betting will be paused automatically.

Bet Limit: Set a maximum stake amount per bet.

Cooling-Off: Take a temporary break from 24 hours up to 90 days. You won't be able to log in during this period.

Self-Exclusion: Take a break from the platform for 6 months, 1 year, or permanently. No promotional messages will be sent while this is active.

Reality Check: Alerts you every 30 minutes, 1 hour, or 2 hours to let you know how long you've been playing and how much you've wagered.

To enable: Log in → Profile → Settings → open the Responsible Gaming tab. You can also request it directly through support: support@1xjet.biz

Sports
1xjet-'s live scores and real-time match updates are all available within the platform — no need to go elsewhere.

Live Betting Section: After logging in, go to the "Live" section from the menu. Here you can follow scores, overs, wickets, goals, and more for all ongoing matches in real time.

Visualization on the Match Page: Click on any live match to get an animated visualization showing ball position, team stats, and a real-time event timeline.

Cricket – In Detail: Over-by-over scores, current run rate, required run rate, and wicket updates — all in one place.

Streaming: Live video streaming is available for selected matches. You can watch the stream if you have an active balance or an open bet on that match.

On the Mobile App: Enable push notifications to get instant updates on goals, wickets, and key moments. If your data is limited, score-only mode uses significantly less data.

Trustworthiness
1xjet Operates under an international online gaming license and complies with the standards set by international regulatory bodies.

Financial Security:
• Member deposits are held separately from operational funds, ensuring your balance stays protected regardless of the company's circumstances.
• Withdrawal requests are typically processed within 15 to 30 minutes.

Technical Security:
• 256-bit SSL encryption keeps all transactions and logins secure.
• Game outcomes are determined by an RNG (Random Number Generator) and are regularly audited by independent third-party auditors.

Transparency:
• Terms & Conditions and Privacy Policy are clearly published.
• Bonus wagering requirements and payout policies are communicated clearly and transparently.

If you have any concerns, email us at support@1xjet.biz or reach out via live chat.

Games
1xjetoffers hundreds of slots from top providers including Pragmatic Play, PG Soft, Hacksaw Gaming, and Nolimit City.

Classic Slots:
Three reels with a single payline. Great for beginners thanks to its straightforward rules. Example: fruit-themed games.

Video Slots:
Five or more reels with multiple paylines (typically 10 to 243), bonus rounds, free spins, and special symbols. The most popular slot type.

Megaways:
The number of paylines changes with every spin, offering up to 117,649 ways to win. High volatility with the potential for big rewards.

Jackpot Slots:
A progressive jackpot where the prize pool grows with every bet placed.

Instant Win:
Scratch card-style games with instant results.

Advice for New Users: Start with video slots and practice with minimum bets from ৳0.10 to ৳0.20. Free spin bonuses are a great way to explore different games without any risk.

Account
1xjetSome details can be updated on your own, while others require assistance from support.

You can change this yourself:
• Profile Photo
• Contact Email (must be verified)
• Preferred language and currency
• Notification settings
Path: Log in → Profile icon → Edit Profile or Account Settings.

Mobile Number Change:
For security reasons, this cannot be changed directly from Settings. You'll need to submit a request through support.
1. Email us at support@1xjet.biz
2. Use the subject line: "Mobile Number Change Request"
3. Enter your old number, new number, and NID number
4. Processing is typically completed within 24 to 48 hours.

Name Correction:
Requesting a name change before KYC is completed is straightforward. Once KYC is done, the name on your NID becomes final — if there's an error, contact support with proof.

Account
KYC (Know Your Customer) Verification 1xjet- requires this before large withdrawals or as part of a security check. It only needs to be done once.

Required documents:

1. Proof of Identity (any one of the following):
• National ID Card (NID) – photos of both front and back
• Passport (data/photo page)
• Driving license

2. Proof of Address (any one of the following):
• Utility bill (electricity/gas) – issued within the last 3 months
• Bank statement

3. Selfie:
A clear selfie holding your ID document.

Deposit Methods:
Log in → Profile → Verification or KYC option → upload your file (JPG/PNG, max 5MB).

Time Limit:
Verification is usually completed within 24 to 72 hours. During busy periods, it may take up to 5 business days. You'll receive an email or SMS notification once verified.

Bonus
Bonus funds cannot be withdrawn directly because they come with wagering (or rollover) requirements. Understanding this is essential.

What Wagering Means:
Say you deposit ৳1,000 and receive a 100% bonus of ৳1,000. With a 30x wagering requirement on the bonus, you'll need to wager the bonus amount × 30 = ৳30,000 in total bets before you can withdraw.

Example Calculation:
• Bonus: ৳1,000
• Wagering Requirement: 30x
• Total wagering required: ৳1,000 × 30 = ৳30,000
• Only a fixed percentage of each bet counts toward wagering (typically 100% for slots, 50%–100% for Sports Betting)

How to Track Progress:
Log in → Bonus or Promotions dashboard → Click on your active bonus → View the wagering progress bar.

Important Tips:
• Bonuses are typically valid for 30 days. If the wagering requirements are not met within that period, the bonus will be forfeited.
• In Sports Betting, only bets with odds of 1.5 or higher count toward wagering requirements.
• Bonus Terms & Conditions in Detail On the Promotions Page available.
Can't find what you're looking for? Contact our support team directly.
Quick Navigation
Responsible Gaming Tools
Where to Find Live Scores
License & Trustworthiness
Types of Slot Games
Profile Changes
KYC Verification Process
Bonus Wagering Requirements
Didn't find your answer?

If you can't find what you need here, contact us directly. Support is available in Bengali.

Live Chat

Active 24/7 – chat with us in Bengali

Email Support

Support@1xjet.biz

Useful Pages
Register Log In Promotions Responsible Gaming Terms & Conditions

1xjet FAQ – Why These Questions Matter

Whether you're new to online betting or a seasoned player, questions are bound to come up. 1xjet- is used daily by thousands of players across Bangladesh, and this FAQ was built around the questions they ask most.

Having a clear understanding of KYC, bonus terms, and payment methods before you start betting saves a lot of confusion later. Many players only discover unmet wagering requirements when they try to withdraw winnings — knowing the details upfront helps you avoid that.

This FAQ page covers questions across seven different topics. If you can't find the answer you're looking for, try the search box or ask in live chat in Bangla — you'll usually get a response within 5 to 15 minutes.

Tips: New users should complete KYC early on. It may not be required for small withdrawals, but scrambling for documents after a big win only adds unnecessary stress.

The Best Way to Reach Our Support Team

For any issues or questions 1xjet-'s support team is always ready to help. Choosing the right contact method based on your issue will get you a faster resolution.

  • Live Chat (Fastest): Click the chat icon on any page of the website, whether you're logged in or not. Available 24/7 — chat in Bangla and expect a response within 5 minutes.
  • Email (for complex issues): Write to us at support@1xjet.biz. Email is best when you need to send documents or provide detailed explanations. Responses typically arrive within 24 to 48 hours.
  • FAQ Page (Self-Help): You'll find answers to common questions right on this page — the most convenient option if you'd rather not wait.

When reaching out, sharing your registered mobile number or user ID helps us resolve your issue faster.

Get Started Today

Questions answered? Join 1xjet now

Registration is free, your first deposit gets a 100% bonus, and you can get started with as little as ৳300 via bKash or Nagad.

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For users aged 18 and above. Responsible Gaming Policy Applicable.

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