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Data Security Guaranteed

1xjet Privacy Policy – Your Data is Safe with Us

1xjetThis page clearly explains how the information you provide when registering is used, where it is stored, and how it is kept secure.

Revised: 1 January 2026 SSL Secured
Our Core Commitment
  • Your information is never sold to third parties
  • All data is secured with 256-bit SSL encryption
  • You can request deletion of your data at any time
  • Your consent is obtained before your information is used

How We Protect Your Information

Six core principles that underpin our approach to privacy.

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End-to-End Encryption

Every connection you make is encrypted with 256-bit SSL/TLS protocol. Your data is transmitted with bank-level security β€” no third party can read it.

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Minimal Data Collection Policy

We only collect information that is strictly necessary. No personal data beyond what is needed to operate the service is ever requested. Collecting unnecessary information goes against our policy.

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Your Data Is Never Sold to Third Parties

1xjet never sells your personal data to advertisers or any third-party companies. Your information is used solely to improve our services.

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Regular Security Audits

Independent third-party cybersecurity experts regularly audit our systems. Any vulnerabilities identified are addressed immediately.

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Transparent Data Usage Policy

We always clearly communicate how and why your information is being used. Data is never collected for any hidden purpose.

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Your Control Over Your Data

You can view, update, or request deletion of your data at any time through your account settings β€” just contact our support team.

Table of Contents

This Privacy Policy describes how 1xjet How personal information is collected, stored, and used. We believe data privacy is a fundamental right, which is why it is given the highest priority at every level of the platform. 1xjet By using the platform, you are considered to have accepted this policy.

1What Types of Information We Collect

1xjetWhen you register and use, we collect two types of information β€” what you voluntarily provide and what is automatically generated through your use of the platform.

What you provide directly:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Residential address and district/division
  • National ID (NID) number and scanned copy (for KYC verification)
  • Payment method details such as your bKash or Nagad number
  • Selfie or Photo (if required for identity verification)

Automatically Collected Information:

  • IP Address & Device Type (Mobile / Desktop / Tablet)
  • Browser Type & Language Settings
  • Time spent on the platform and pages visited
  • Login time, date, and approximate geographic location
  • Betting history and transaction records
We never store your bank card number or full financial details directly on our servers. All payment processing is handled through secure third-party payment gateways.

2Data Collection Methods

1xjet Information is collected through various methods, each with a specific purpose, and used only for that stated purpose.

  • Registration Form: Information you provide when creating your account.
  • KYC Verification Process: Documents uploaded for identity verification.
  • Transaction Records: Information automatically generated during deposits and withdrawals.
  • Cookies & Web Tracking: Cookies are used to enhance your browsing experience.
  • Customer Service Contact: Information you provide via Live Chat or email.
  • Promotional Participation: Information related to any bonus or promotion you participate in.
You can disable cookies in your browser settings, though doing so may affect some platform features.

3Purpose of Data Use

We use the information we collect solely for the purposes listed below. Your data is never used for any unauthorized or undisclosed purpose.

Data Type Purpose of Use Legal Basis
Name & Contact Information Account Management & Support Contractual Necessity
NID / Passport Details KYC Verification & AML Compliance Legal Obligation
Payment Information Transaction Processing & Fraud Prevention Contractual Necessity
Betting History Responsible Gaming Monitoring Legal Obligation
Browsing behavior Platform Development & Personalized Experience Legitimate Interests
Email / Mobile Important notifications and promotional messages Your Consent

You can stop receiving promotional messages at any time – through your account settings or by contacting support.

4Data Sharing & Third Parties

1xjet Your personal information is never sold. However, data may be shared with specific parties in the limited circumstances outlined below.

  • Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and our banking partners.
  • KYC Service Provider: Name and NID details may be shared with internationally recognized KYC providers for identity verification purposes.
  • Legal Authorities: We are legally required to disclose information in response to a court order or a valid request from a regulatory authority.
  • Fraud Prevention: Limited data on suspicious accounts may be shared with anti-fraud databases used across the gaming industry.
  • Business Transfer: 1xjet– if ownership changes, your data may transfer to the new owner, but the same protections under this policy will continue to apply.
All third parties we share your data with are Data Processing Agreement– and are contractually bound to uphold the same data protection standards as we do.

Your information is never shared with advertisers, data brokers, or marketing companies.

5Cookies & Tracking Technologies

1xjet This website uses cookies and similar technologies to help improve your browsing experience.

  • Essential Cookies: Used to maintain login sessions and platform security. Without these, the platform cannot function properly.
  • Performance Cookies: Collects anonymous statistics on which pages users visit. This information is completely anonymized.
  • Functionality Cookies: Remembers your language preference and display settings so you don't have to reconfigure them each time you log in.
  • Analytics Cookies: Used to identify which sections of the platform are experiencing issues.

In most browsers, you can manage cookies by going to Settings > Privacy > Cookies. Keep in mind that disabling all cookies may affect features such as login and betting functionality.

6Data Storage, Security & Retention

1xjetYour data is stored on secure cloud servers. Only authorized personnel can access information on a need-to-know basis.

  • Encryption: All sensitive data at rest is protected with AES-256 encryption.
  • Access Controls: A role-based access control system ensures that only authorized personnel can access specific data.
  • Regular Backups: Data is backed up across multiple geographic locations to ensure it remains secure.
  • Data Breach Protocol: In the event of a security breach, affected users will be notified within 72 hours.

Data Retention Period:

  • Active account data: retained until the account is closed
  • KYC Documents: Up to 5 years after account closure (as required by law)
  • Transaction records: 5 years (as required by anti-money laundering regulations)
  • Customer support communications: 2 years
  • Anonymised analytics data: indefinitely (not personally identifiable)
Certain information must be retained after account closure due to legal obligations. However, such data is used solely for legal compliance purposes and nothing else.

7Your Data Rights

1xjetYou have several rights over your own data on. To exercise these rights, please contact our support team.

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Right to Access

You can request to know what personal information we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You can request deletion of your data, unless we are required to retain it by law.

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Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

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Right to Data Portability

You may request an export of your data in a common format (CSV or JSON).

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Right to Object

You can opt out of marketing and promotional communications at any time.

To exercise your data rights, email: support@1xjet.biz – A response will be provided within a maximum of 30 business days.

8Privacy of Minors

1xjet Strictly not for anyone under 18. We do not knowingly collect data from minors.

If a minor is found to have created an account using false information, the account will be immediately closed and all associated data permanently deleted.

If you believe a minor has opened an account using your identity, please notify our support team immediately.

9International Data Transfers

1xjet's servers are hosted in cloud data centers located across multiple countries. This means your data may be processed outside Bangladesh.

  • End-to-end encryption is always applied when transferring data internationally.
  • Data is only transferred to countries or servers with adequate protection measures in place.
  • Data processing agreements are in place with international partners to ensure our protection standards are upheld.
Contact support for more details about data transfers.

10Changes to the Privacy Policy

1xjet reserves the right to update this Privacy Policy as needed. If changes are made, we will:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • You will be notified of any significant changes via your registered email or mobile number.
  • Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

We recommend checking this page regularly, and especially after any major updates.

11Privacy Contact

If you have any questions or concerns about data protection or our privacy policy, please contact our Data Protection Team directly.

Email

Support@1xjet.biz

Response Time: 24–48 Hours

Live Chat

Bottom right of the platform

Response Time: Within 30 Minutes

If our response to your complaint is unsatisfactory, you have the right to 1xjetYou have the right to lodge a complaint with the data protection authority in the jurisdiction where 1xjet is licensed.

Your Privacy is Our Responsibility

Play in a safe environment – join 1xjet today

While keeping your information fully secure 1xjet Register now and enjoy the best betting experience in Bangladesh.

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For users aged 18 and above. Responsible Gaming Policy Applicable.

Frequently Asked Questions

Answers to the most frequently asked questions about support and account management.

1xjetcustomer support team is available 24/7, every day of the week. Here's how you can get in touch:

Live Chat (Fastest)
Click the chat icon at the bottom right of any page on the platform. You can communicate in Bangla. An agent typically connects within 5 to 15 minutes. For urgent matters, Live Chat is your best option.

Email
support@1xjet.biz – Email is best for transaction issues, KYC complaints, or data privacy questions. Responses are typically sent within 24 to 48 hours.

Hours of Operation
β€’ Live Chat: 24/7 (available during Ramadan and Eid as well)
β€’ Email Support: 24/7, though fastest response times are between 9:00 AM and 12:00 AM Bangladesh time

When submitting a complaint by email, including your username, a description of the issue, and any relevant screenshots (if available) will help us resolve it faster.

Account lockouts and login issues can have several causes. Start by identifying what went wrong:

Reason 1: Forgotten password
Click the "Forgot Password?" link on the login page. A password reset link will be sent to your registered email address or mobile number.

Reason 2: Multiple consecutive incorrect password attempts
For your security, entering the wrong password 5 times will temporarily lock your account (typically for 30 minutes). Please wait it out or reset your password.

Reason 3: Account verification pending
If KYC verification is incomplete, certain features may be restricted. Contact support to complete your verification.

Reason 4: Security-Related Suspension
If unusual activity is detected, your account may be temporarily suspended. In that case, email support@1xjet.biz with your username and proof of identity. Accounts are typically restored within 24–48 hours after investigation.

For the fastest resolution in any situation, reach out to us via Live Chat.
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